Frequently asked questions


Q: Can I make purchases as an individual?
A: Absolutely! When making purchases as an individual, you will receive a regular fiscal receipt. We ensure transparency and fiscal compliance in every transaction, catering to our customers within the European community.

Q: Where do you ship from?
A: Tectron's direct shipments originate from our warehouse in Salerno, Italy. As for our affiliated sellers, they ship from their respective locations. This approach allows us to offer a wide range of products and ensure optimal delivery times across various European locations.

Q: What are the shipping costs?
A: We offer delivery via Registered Mail, Express Courier, and UPS Access Point. The shipping costs are calculated at checkout before you confirm your order. This ensures that you are fully informed about the shipping fees based on your specific location within the European community and the delivery method you choose.

Q: Do you offer cash on delivery? (Payment upon delivery)
A: We have chosen not to offer cash on delivery. This decision ensures security and reliability for both our customers and us as sellers. We are committed to providing alternative, secure, and convenient payment methods for our European community.

Q: What does the product price indicate?
A: The prices displayed are transparent and final: they include VAT and represent the actual amount that will be charged. No surprises at the time of payment, aligning with our commitment to clarity for our European customers.

Q: Are there hidden fees in the product cost for website management?
A: Absolutely not! Tectron directly manages its web platform in Italy, with no additional costs or hidden fees. Our commitment is to total transparency and supporting the local economy, without any contribution to foreign investors. This policy is in line with our dedication to serving the European market with integrity and fairness.